Terms of Use

Last updated – March 1, 2021

Please read this Agreement carefully. The following terms and conditions apply to the use of our website, the use of our website or mobile application, and the use of our products and services. By accessing our website, using our services, and the website or mobile application, you agree to these terms and conditions (the “Agreement”). In addition, all information you provide to us is accurate, correct and up-to-date, and you will notify us immediately if the information you provide to us changes. You consent to our use of your information in accordance with our Privacy Policy. You warrant that you are legally authorized to purchase the Services from us on your behalf or on behalf of the beneficiary of the Services.

Website Terms of Use

  1. Company and Website
  2. Storage of goods
  3. DBEE Service Fee
  4. Parties to the Agreement
  5. definition
  6. Registration and Account
  7. limit
  8. Payments and Charges
  9. Force majeure and inclement weather
  10. indemnify
  11. Precautions
  12. disclaimer
  13. Applicable Law and Language
  14. miscellaneous

1. Company and Website

1.1 The DBEE Website and its content are designed, operated and managed by Delivery Bee Logistic Solutions Limited, whose registered office is at 10/F, 71 Hung To Road, Kwun Tong, Hong Kong.
1.2 Purchases made by Hong Kong and overseas customers through this website are processed by Delivery Bee Logistic Solutions Limited, whose registered office is at 10th Floor, 71 Kwun Hung Tu Road, Hong Kong.
1.3 The above contact information does not constitute consent to contact for unrelated or unauthorized purposes unrelated to the Website and/or Services, including, but not limited to, marketing.

2. Storage of goods

You warrant that all Merchandise entrusted to us for the entire term of this Agreement is your property and will retain your express license and authority to use the Merchandise in accordance with this Agreement.
1. DBEE does not warrant that the storage facilities used are suitable for storage or storage of any particular goods.
2. Each box of goods stored in DBEE warehouse shall not exceed 25KG. It is your responsibility to carefully pack all products and protect them with protective packaging or padding. Goods/boxes delivered/stored in DBEE must be sealed.
3. You acknowledge and agree that DBEE is not responsible for disconnecting or reconnecting the Device, Fixed Device or Device.

a) The stored goods must not include prohibited, illegal, stolen, perishable and flammable items.

The list of flammable items includes, but is not limited to:

  1. Flammable items
  2. Adhesive
  3. antifreeze
  4. Beverages with an alcohol content of 70% or more, etc
  5. Alcoholic shower gel
  6. brake, transmission and windshield washer fluids
  7. Camping gas, glass flares and other harmful gases
  8. Carpet cleaner
  9. Certain cleaners that contain pine oil
  10. cooking oil
  11. Household dry cleaners and solvents
  12. Engine additives
  13. Flammable gases (e.g. butane gas)
  14. Flammable liquids (e.g. gasoline, light oil, and diesel)
  15. Flammable solids (e.g., non-safety matches, disposable barbecues, and coal)
  16. flour
  17. Hair mousse
  18. Hair sprays and other hair care products containing alcohol
  19. Hand sanitizer with ethanol
  20. Lighter oil
  21. lighter
  22. Liquid correction fluid
  23. matches, charcoal, phosphorus and flammable items
  24. Oil-based paints
  25. Paint thinners and primers
  26. paints, thinners and liquid adhesives
  27. perfume
  28. Milk powder (milk powder)
  29. Some pesticides
  30. Spray (hair spray, sunscreen spray)
  31. Spray lubricants
  32. varnish

B) Other prohibited items include, but are not limited to:

i) chemicals, drugs, dangerous or toxic substances of any kind;
ii) food or perishable items of any kind;
iii) flammables, firearms, weapons or explosives of any kind;
iv) items emitting any smell or smoke;
v) plants or living organisms (whether living or dead);
vi) liquid or compressed gas;
vii) illegal drugs, counterfeit goods, stolen property, or illegal items of any kind;
viii) personal property that would result in a violation of any law or regulation of any governmental authority;
ix) any items that, in our opinion, may endanger the safety and health of persons in our facilities and environment.

C) In addition, we strongly recommend that you do not put any official personal documents (e.g. passport, driver’s license, ID card, etc.) or any information containing personally identifiable information (e.g. date of birth or bank account) into our box. This is not an exhaustive list of personally identifiable information. Essentially, don’t put anything in a box that contains any document information that could be used to steal someone’s identity or that you might urgently need in an emergency. By entering into this Agreement, you understand and agree that if you continue to store formal documents or items containing personally identifiable information, you waive all rights and claims against DBEE arising in any way as a result of storing those items.

D) Regardless of how well you pack the boxes or items, they will move around during shipping and may sometimes be crowded together. Although DBEE will take every precaution to ensure that your boxes or items are handled with care, there is still a chance that they may be accidentally scratched, dented, chipped, or damaged. Therefore, all items should be carefully packed before storage, especially fragile items such as glassware, crockery, mirrors, picture frames, musical instruments, collectibles, or anything that can be easily damaged. By executing this Agreement, you understand and agree that if the item is damaged, all rights and claims against DBEE are waived.

e) We will use commercially reasonable efforts to maintain the temperature and humidity of your box or item storage facility between 15 and 25 degrees Celsius and humidity between 40 and 60%. We will take all commercially reasonable steps to protect your items from mold growth. However, we cannot guarantee that mold will not build on your items. By executing this Agreement, you understand and agree that DBEE is not responsible for mold growth on your items.

f) We may open storage boxes or items to inspect your goods at any time without notice to you, DBEE or anyone acting on behalf of our company:

i) if we reasonably believe or suspect that they may contain any of the goods described in clause 4.8;
ii) if we are required to do so by a police, fire department, authority or court order;
iii) if we believe there is a risk of injury or damage to persons or property;
iv) DBEE management may decide at its sole discretion whether there are other circumstances.

g) Any costs or losses incurred by us in connection with any of the processes described in clause 2 shall be borne by you.

h) DBEE may refuse you to store any Goods or return any Goods to you at your expense at any time if we have reason to believe that storing or continuing to store such Goods poses a threat to the safety of any person. The security of the storage facility or any other cargo stored in the storage facility.
For security reasons, the use of our storage facilities or those of any subcontractors or agents shall be strictly prohibited.

3. DBEE Service Fee

Please understand that not only will you pay us a storage fee, but you will also be charged additional service fees at the time of placing your order based on your requirements and instructions

  1. Our service fee is included
  2. Storage fees
  3. Sorting fees
  4. Packaging service fee
  5. Pick-up service
  6. Delivery service
  7. Disassembly fee

4. Parties to the Agreement

This Agreement is entered into by and between Delivery Bee Logistic Solutions Limited, a company registered in Hong Kong with its registered office at 10th Floor, 71 Kwun Hung Tu Road, Hong Kong, Hong Kong, and you (i.e. the customer, “you” or “your”) who wish to use our services.

5. Definitions

In these Terms of Service, the following words shall have the following meanings:
“Services” means all or any of the services and products that we may provide from time to time.
“Delivery” or “delivery” means the pick-up of any empty box, the collection of a boxed box or item, the subsequent pick-up, the transportation of the boxed box or item and the collection of the empty box.
“Box” means the storage box provided by DBEE for the purpose of packing the Goods.
“Goods” or “Items” means items entrusted by us for storage, including items packed in a box and items not packed in a box.
“Website” means our website on dbee.hk or any other website under which we offer and advertise our services or may replace its successor URL.

6. Registration and Accounts

A) In order to use our services, you must register with us and create an account. During the registration process, you will be required to provide your personal information, including but not limited to your full name, email address, phone number, and address. It is your responsibility to ensure that the personal information you provide is complete, accurate and up-to-date in accordance with the terms of our Privacy Policy.

B) After registration, you will choose a username and password (login information). You are responsible for maintaining the confidentiality of your login information and for taking all reasonable steps to ensure that no one other than you can access your account and services. You agree that anyone in possession of your login information has the authority to use our services and website on your behalf. You are responsible for all activities that occur under your account.


d) You may not sublicense or resell any of the Services to a third party without our prior written consent, nor may you represent us in any way for any reason.

e) We may refuse to collect any goods or boxes that do not comply with the terms at our discretion. If this results in a failed delivery, you will be liable for the failed delivery fee of HK$200.00

F) It is your responsibility to schedule an appointment for the pick-up box within 14 days from the date of your initial appointment. When we come to pick up your boxes, you must return all boxes that we have previously delivered to you to us.

7. Restrictions

a) You must not:
i) use the Services in any unlawful or fraudulent manner, or for any unlawful or fraudulent purpose or effect;
ii) not to resell the Sub-Batch License or any of the Services to a third party without our prior written consent, nor to represent us in any way for any reason;
iii) attempt to interfere with or disrupt the Service or the Site or any server or network used by or connected to the Site, or gain unauthorized access to any such server or network.

8. Payments and Charges

A) We have to pay the rent in advance every month the day after pick-up and monthly thereafter. Monthly rent must be paid in full without deduction without prior notice or prompting by us.

b) All applicable fees are those specified on the Website at the time of booking or as specified in this Agreement.

C) All applicable charges are subject to change at our sole discretion and are effective immediately.

D) We may ask you to enter your credit card information to use our Services. Your credit card information may be used to automatically charge all future charges.

E) We accept (PayPal) or credit card payments.

i. The first month’s storage charges will be charged at the beginning of the billing cycle. The billing cycle for the Itemized Plan begins on the earlier of the date on which we retrieve the packaged boxes and/or merchandise from you for storage (or the day after that), or at the beginning of 14 days after our first release, whichever is earlier, when we close the empty boxes to you.
ii. Storage charges for subsequent months will be billed monthly upfront at the beginning of each billing cycle.
iii. The cost of returning the goods will be charged in full on your planned delivery date.

F) If you need to change your payment method or credit card information, please contact our finance team at [email protected]. The request will be processed within 30 days.


h) If you fail to pay all fees or payments due to us in a timely manner, we will be relieved of any liability in relation to the goods and we will exercise a lien on the goods until the outstanding fees or payments are fully satisfied and accepted by us. In this case, you authorise us to detain the goods and authorise us to inspect the goods.

i) If you fail to arrange payment before the 15-day grace period, we will charge a late payment fee of HK$100 for every 15 days overdue, up to a maximum of 90 overdue days.

j) If you fail to arrange any payment to us within 30 days of the due date, we reserve the right to detain your goods deposited with us for disposal.

K) If you ask us to dispose of your items in one or more boxes, you will be charged a disposal fee of HK$100 per box with a minimum fee of HK$500 per job

Charges and penalties for delinquency and liens

2. Refunds

  1. You may terminate our services at any time after the minimum storage period has been reached, however, no refunds will be terminated during the then-current period of service.
  2. If DBEE terminates this Agreement for any reason by giving not less than 30 days’ written notice, we will refund any prepaid monthly fees and arrange for your items to be returned to you at our expense.
  3. In general, no refunds will be issued unless the returned unused box is in the same condition as the dropped box.

3. Insurance

    1. DBEE purchases insurance directly from third-party insurers. Each of our services includes the following insurance coverages free of charge: Depending on the item: up to HK$500 per box or item
    2. Top-up insurance is only available upon request. You can claim additional coverage in increments of HKD10,000 and subject to the quoted price (at least 6 months in advance). To apply for additional coverage, please email us at [email protected]
    3. Our policy only covers actual actual property damage or damage to merchandise due to:
      1. fire, lightning, explosion, earthquake;
      2. aircraft or items dropped from them;
      3. Rainstorms, floods, bursts or leaks in the pipes;
      4. the ingress of water or other liquid substances;
      5. borers, insects or pests caused by external causes;
      6. theft accompanied by violence or violent entry into a building or unit;
      7. riots, strikes, civil commotion, or vandalism;
      8. the impact of rolling stock or railway rolling stock;
      9. The impact of the vehicle and the collision or overturning of the transport vehicle/trailer
    4. The following events or events are not covered by our insurance
      1. terrorist attacks, wars or military operations;
      2. loss or damage caused by unknown or mysterious causes;
      3. loss arising out of or consequential as a result of a claim for loss or damage;
      4. nuclear reactions, radiation or radioactive, biological or chemical contamination;
      5. loss of data records in addition to the cost of blank data carrying materials;
      6. Lost as a result of theft, with no signs of forcibly and violently entering a securely locked space;
      7. breakage, dent, scratch, chipping, scratching or any accidental damage to stored items;
      8. any damage to the goods during transit or loading and unloading;
      9. loss of or damage to property caused by flooding, water seepage from the exterior of the home, waves or waves or waves;
      10. Flood means normal dry land covered by water that escapes or releases from (i) any lake, any river, creek or other natural watercourse, whether or not altered or modified, or (ii) any reservoir, canal or dam.
      11. money, coins, bullion, deeds, bonds, securities, etc.;
      12. Jewellery, watches, gemstones and stamps worth more than HK$1,000;
      13. Furs, artworks, mobile phones, perfumes, tobacco, cigars, cigarettes, beer, wine, spirits, etc., valued at more than HK$1,000;
      14. Electronics worth more than HK$1,000. Electronic items are defined as all items of consumer and commercial appliances and instruments, including, but not limited to, radios, televisions, computers, computer software, hard disk drives, chips, microchips, printed circuit boards and their components, modems, monitors, cameras, fax machines, copiers, hi-fi, stereos, CD players, digital recorders/players, switchgear, turbines, generators, etc.;
      15. Perishables, livestock, plants, explosives and flammable items
      16. Fragile items such as glassware, ceramics, porcelain, pottery, or anything that can be easily damaged
      17. Mold;
    5. If there is actual personal loss or damage as a result of the incident, please first contact our customer service team at [email protected] or contact us by phone 21568011. We will provide you with a claim form to complete and return to us and advise you on the steps required for the insurance company to begin processing your claim. DBEE will help you process your claim directly on behalf of the insurance company. Once DBEE receives coverage from the insurance company, it will pay you the insurance claim. If the insurance company denies your claim, DBEE will not be liable to you for any insurance.
    6. DBEE shall be entitled to obtain proof of the alleged loss or damage, as well as the replacement or initial cost of the lost or damaged goods.
    7. In the event of a claim, DBEE reserves the right to request proof of cost price and/or proof of the current replacement cost of the stored goods.
    8. Notwithstanding the foregoing, nothing in this Agreement will affect or limit any of your statutory rights.

4. Limitation of Liability

  1. DBEE shall not in any event be held liable or responsible for any damage or loss to the Goods beyond what’s covered in our insurance policy as outlined in Clause 11. Further, for the avoidance of doubt, DBee shall not be held liable for the damage even in the case that the security fastener is broken.
  2. You acknowledge that we are not aware of the value of the Goods stored with us. You are responsible to arrange appropriate insurance for your Goods.
  3. You acknowledge and agree that use of our Website and any of our Services is entirely at your own risk. We shall not be held liable or responsible in any way for any direct or indirect damages of any sort as a result of using our Website or misinterpreting its content.
  4. You are responsible to inspect any items returned to you from us for any loss or damage. If you believe there has been loss or damage to items, you are required to notify DBEE within 24 hours of the delivery. We reserve the right to inspect the Boxes, Items, and Goods and take pictures or provide proof of any alleged damage or loss before an insurance claim can be made.
  5. It is your responsibility to ensure that Goods are properly and carefully packed with enough protection as would be reasonably required for storage. We shall not be held liable for any loss, mis-delivery of and damage to any items as a result of insufficient or improper packing or protection; any deterioration of Goods which may happen over time; fragility of items that you have decided to store; any defects of Goods or any forfeiture or seizure of Goods for legal reasons.
  6. In any event, our total liability in respect to every Item, Box and Goods, whether in the case of an insurance claim or not, shall not exceed the lower of (i) the cost of the lost or damaged Goods; (ii) the current replacement cost of the Goods at the date of the claim; or (iii) the maximum HK$1,000 insurance cover for the applicable Item, Box and/or Goods. In the event of a claim, we are entitled to proof of the alleged loss or damage and the replacement or initial cost of the lost or damaged Goods.
  7. In the event of a claim, DBEE shall be entitled to require proof of the cost price and the current replacement cost of the contents of the Box and/or the stored Goods.
  8. Notwithstanding the above, no terms within this Agreement will affect or restrict any of your statutory rights.

5. Termination

  1. You may terminate this Agreement at any time by requesting the return of the Merchandise stored by DBEE and the settlement of all outstanding amounts due to us.
  2. DBEE may terminate this Agreement by giving not less than 30 days’ written notice. In this case, we will refund all prepaid monthly fees and arrange for your items to be returned to you at our expense.
  3. We may terminate this Agreement at any time by providing you with written notice if:
    1. You have not made any payment by the due date;
    2. Your breach of any term of this Agreement.
  4. Upon termination of the contract, you must ensure that you contact us to arrange a return at your expense and the return must be made within 15 days from the date of notification. If, for any reason, you do not arrange for the return of your item within 15 days of the termination of this Agreement, we may dispose of it in accordance with clause 7.

6. Intellectual Property

  1. We retain ownership of all intellectual property rights of any kind in connection with our website and services, including all applicable copyrights, patents, trademarks, and other property rights, except in relation to proprietary rights related to our website or third parties mentioned on the website for cooperation in the provision of services.
  2. Limited, non-exclusive, non-licensable, and non-transferable limited content is permitted for personal use, but not for commercial purposes.

7. Privacy

  1. We will only use your personal information at all times in accordance with our Privacy Policy, which is readily available on our website. Please take the time to read this article, as it includes some important terms that apply to you and how your information is handled.
  2. We may use location-based services in order to perform the services as efficiently and quickly as possible. The information we collect from you through the use of these location-based services will be collected and stored in accordance with the terms of our Privacy Policy. By accepting the terms of this Agreement, you consent to our use of location-based services.

8. Subcontracting and Assignment

  1. DBEE may subcontract, assign or assign any or all of your rights and obligations under this Agreement to any third party or agent at any time without your consent.
  2. The subcontracting, transfer, or assignment of licenses for any of your obligations under this Agreement, whether or not for commercial gain, is expressly prohibited.
  3. This Agreement shall be binding on your personal representatives and successors.

9. Force Majeure and Inclement Weather

  1. We are not responsible for any failure or delay in the performance of services due to force majeure.
  2. Force Majeure means any unforeseen circumstance beyond our reasonable control, including, but not limited to, war, threat of war, terrorist activity, strikes or other industrial action, riots, fires, storms or any other natural disaster, telecommunications network failure, power outage, traffic conditions, road closures, accidents or any other unforeseen circumstances.
  3. For the avoidance of doubt, a red or black rainstorm warning or tropical storm warning with signal No. 8 or higher hoisted or issued shall also be regarded as force majeure. In this case, all services and deliveries shall be cancelled immediately. Once such warnings have been lowered or eliminated, service and delivery should be resumed as soon as practicable.
  4. In the event of force majeure, we will contact you as soon as possible and will take all reasonable steps to minimise any disruption to the Services.

10. Indemnification

agree to indemnify, defend and hold harmless our employees, agents, suppliers and directors. These Terms also apply to any other liability arising from your use of our Site or Services and any person accessing our Site or Services through your account.

11. Precautions

  1. Any notice you give us must be in writing by email to [email protected]
  2. Notices are deemed to have been delivered from the date the sender sends the email, but the sender of the email does not receive an email message indicating that the intended recipient has not received the email.

12. Disclaimer of Warranties

  1. DBEE provides all erroneous websites on an “as is” and “as available” basis. DBEE does not warrant that the use of this website will be error-free or uninterrupted, nor will any defects be corrected.
  2. DBEE will provide reasonable care and skill for the Services in accordance with the provisions of this Agreement. DBEE makes no other promises or warranties with respect to the Services.

13. Governing Law and Language

  1. This Agreement, and any dispute or claim arising out of or in connection with this Agreement, its subject matter or form, shall be governed by and construed in accordance with the laws of Hong Kong.
  2. In case of discrepancies between the English and Chinese versions, the English version shall prevail.

14. Miscellaneous

    1. This Agreement and any written modifications set forth the entire agreement of the parties with respect to the subject matter hereof and supersedes any prior agreement, understanding or arrangement, whether oral or written, between the parties. Except as set forth herein and our Privacy Policy, there are no representations, warranties or agreements between the parties, which are not stated in full herein and no representations are authorized on behalf of DBEE or its agents. Representations, warranties, or agreements (not expressly provided herein). Except as otherwise provided herein, all modifications must be in writing and signed by both parties. The above storage rules are part of this Agreement and you shall comply with them at all times. DBEE reserves the right to change the rules from time to time.
    1. We reserve the right to modify the terms and conditions in this Agreement from time to time, and it is your responsibility to read them carefully each time you purchase services from us. The latest version of the protocol will always be accessible on www.dbee.hk. Your continued use of our Services will be deemed your continued acceptance of the most current version of this Agreement. If you do not agree to any changes to this Agreement, you may terminate this Agreement in accordance with Section 12.
    1. In case of any dispute, the decision of DBEE shall be final.
    1. The failure of either you or DBEE to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
    1. All provisions of this Agreement shall equally apply to and benefit from DBEE and its subsidiaries, any of DBEE’s holding companies, its (or their) affiliates and its (or their) third-party content providers and licensors, and each party shall have the right to assert and enforce such provisions, directly or on its own behalf (except that this Agreement may be changed or revoked without the consent of both parties). Except as otherwise provided in the preceding sentence, no person who is not a party to this Agreement may otherwise enforce the terms of this Agreement under the Contracts (Rights of Third Parties) Act 1999.
    1. If any provision of this Agreement is found by a court, arbitration institution or administrative agency of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement, which shall remain in full force and effect. If any provision of this Agreement is found to be invalid or unenforceable, but if certain parts of the provision are deleted to be valid or enforceable, that provision shall apply as reasonably modified so as to give effect and reflect the intent of the parties.
    1. In any event, all provisions of this Agreement that are reasonably valid to terminate, including, but not limited to, ownership provisions, warranty disclaimers, and limitations of liability, shall terminate. If you use the Site or Services again, the terms and conditions that apply subsequently will govern your repeated use of the Site or Services. If you use the Services purchased under this Agreement, those provisions applicable to the Services will survive the termination of this Agreement.
    1. Each party shall keep any information disclosed between the parties to this Agreement strictly confidential. These Terms shall survive the termination of this Agreement.
  1. We always welcome your feedback, which you can email to [email protected]. If you provide any feedback, you agree and acknowledge that DBEE is not under any obligation of confidentiality with respect to such feedback or suggestions and may incorporate them into our website or services.

Other Policies & Terms

Delivery Bee Logistics Co., Ltd
Registered office

Delivery Bee Logistic Solutions Limited
Registered Office
10/F., The Rays, 71 Hung To Road, Kwun Tong, Hong Kong
Tel: 2156 8011

Customer Service Hours

Monday to Sunday, 9 a.m. to 7 p.m., except public holidays

Courier service operating hours

Monday to Sunday, 9 a.m. to 9 p.m., except public holidays

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